Schedule Appointment

Access Our Forms Below

Frequently Asked Questions

Email is the best method, as it allows the quickest response. Please note: we will not answer any health-related questions or send health-related information via email. Therefore, we highly recommend that once you make your appointment you create a portal account, as this allows us to securely and freely communicate with you.

If you are unavailable at the times shown on our calendar when trying to schedule your appointment, please send an email to info@telehealthnwcare.com and our team will work to accommodate your availability to the best of our ability.

Yes. You will receive a text message and email reminding you of your appointment. You will receive an email 3 days in advance, a text 2 days in advance, and both email & text 24 hours in advance.

Yes. If you no longer would like to receive text messages, you can reply STOP. Random promotional text messages are not a part of our standard operating procedures; therefore, you will not receive spam text messages. For appointment related text messages, there is no reply option. If your appointment is removed from our calendar due to cancellation or a reschedule, your appointment reminders will automatically stop.

  1. Click Patient Portal in the main menu of our website (you will be directed to a log in page)
  2. Click “Create Account”
  3. Choose the option “For Clients”
  4. Enter the email & password you would like to use in the future to access your patient portal
  5. Click “Create Free Account” (be sure to leave the “confirm account” page open)
  6. Go to the email you previously entered to view the Welcome email from Carepatron
  7. Open the Welcome email to receive your verification code
  8. Go back to the “confirm account” page that you left open & enter that verification code
  9. After clicking confirm, you will be routed back to the sign in page
  10. Enter your email and password (that you previously setup)
  11. On the next page enter your name, then click “Get Started”
  12. You will then be routed to your patient portal site 

The patient portal will allow you to keep track of all of your past and upcoming appointments, as well as book a new appointment (on your Dashboard); View your completed/signed intake forms, securely upload documents, create notes, respond to and pay invoices, securely communicate with Telehealth Nursing & Wellness Care’s team (under Documentation); Update your payment method, upload a photo, update your email, and phone number (under Settings).

Yes. The video communication platform works with every browser on every “smart” device, such as smartphones, tablets, laptops, desktops, and smart TVs. There is no download of an app, and no additional account setup needed. 

You will simply click the video URL link “Join Video Call”. This link is automatically sent to your email after your appointment has been confirmed, so be sure to save or store the confirmation email so you can easily locate it before your appointment. 

Once you click “Join Video Call”, you will be routed to a screen and asked to wait until the Host starts the meeting. Be sure to allow access to your microphone and camera (pop up box will appear). 

Once the Host (Nurse) has joined, you will be connected with your Nurse via video. Your Nurse you will be meeting with will automatically come onto your screen at your designated appointment time. 

The video screen is setup like a typical video conferencing screen with a camera icon and microphone mute/unmute icon. 

If you begin experiencing a medical emergency during your telehealth appointment, if you are unable to contact emergency services (911) immediately and there is no one home to assist you, we will contact emergency services on your behalf and remain connected with you until help arrives, unless there is a technical malfunction. We are unable to connect you directly to any local emergency services, but only able to contact on your behalf. If we become disconnected, we will remain in contact with emergency services until they arrive. We will then reach out to your emergency contact that we have on file for you to inform them of your medical emergency situation.

In the event you find yourself in need of assistance as a result of a technological or personal equipment failure, please contact us at info@telehealthnwcare.com or 1-800-609-6170. If for some reason we are unable to connect with you using the video communication system, we will proceed with completing your appointment via phone.

If we lose connection, we will proceed with completing your appointment via phone. If you are using a desktop, laptop, or tablet please keep your phone close by to prevent a delay in continuing your appointment, in case there is a disruption in our connection.

The video communication system’s database that we use is encrypted allowing full patient data protection. It utilizes intrusion detection systems to continuously monitor its systems for potential threats that may occur at any time. This allows the confidentiality of our patient’s identification to remain protected. The video communication system is fully Health Information Portability Accountability Act (HIPAA) compliant, as well as General Data Protection Regulation (GDPR) compliant. It meets the requirements for properly handling personal data as defined in the law. 

Please review our HIPAA Notice of Privacy Practices & PHI Disclosure Agreement (found under Forms) and review our Privacy Policy and Terms & Conditions (in the Footer of our website) for additional details on how your PHI is protected and data secured.

At this time all services are self-pay. However, we are currently in the process of accepting additional insurance. Be sure to revisit our website for an update on insurance coverage. If desired, after your appointment, you have the option to file your own claim with your insurance company for the service you received. If you choose to file your own claim, be sure to check with your insurance company prior to scheduling your appointment. See our Fee Schedule for more information on each service. As a reminder, the fee for the specific service you choose will be paid prior to your telehealth appointment.

  • Be prepared and on time for your appointment
  • Be sure to locate the email that contains your video URL link (video link will be in the email that confirms your appointment time, as well as when your appointment reminder email is sent)
  • Click on the video link at least 5 minutes prior to your scheduled appointment time so the screen is open and ready
  • Be sure you are in a quiet location throughout the duration of your appointment
  • Be sure your area is well lit, and you are easily visible
  • Internet or cellular connection is required, so be sure you are in a location with a strong internet connection or you have enough data on your electronic device to prevent technical difficulties and a poor connection
  • Know the length of your appointment so you can have your questions and/or concerns ready and in order from most important to least important
  • Have a working telephone available, in case there are video technical difficulties
  • Have your up-to-date list of medications and supplements ready 

Prior to the start of your telehealth appointment, you will:

  1. Receive in your email a link to access the video (after securing your payment). Be sure to locate the email from Telehealth Nursing & Wellness Care and save this link (or file away) so you can easily access it at the time of your appointment.
  2. Receive in your email an invitation to create a portal account. Be sure to create your portal account to access your appointment information/history, communicate with your assigned nurse, and receive updates.
  3. Receive in your email an invitation to complete required “Patient Intake Forms”, which will allow your nurse to receive a comprehensive view of your health, identify any special requests you may have, and fully understand the reason for your appointment. If needed, our team may reach out to you directly via email or phone if any pertinent information is needed to ensure a successful appointment.
  4. After completing the Patient Intake Forms, be sure to review the FAQ question on our website, “What is my responsibility for a successful telehealth appointment”, to ensure you are prepared prior to your scheduled appointment.
  1. To get your telehealth appointment started, you will need to locate the email from Telehealth Nursing & Wellness Care that contains your video link.
  2. Click on the video link provided in your email to access the video communication system (Carepatron) prior to your appointment time.
  3. The screen will load, and you will see a message stating, “Please wait for the Host to start this meeting.” (You will also have the option to share your video link with someone you have given permission to join you during your appointment). Be sure to keep the video open on your electronic device until the start of your appointment.
  4. Your nurse will appear on your screen at the start of your appointment.

*Please access the video link at least 5 minutes before the start of your appointment.

*Your appointment will consist of a live two-way audio and video.

*During the video, screensharing may occur to allow the viewing of educational graphics.

*Your nurse may also share sound and/or video files as teaching points. Other tools and resources may be needed as well to ensure you leave your appointment with positive outcomes.

*Your appointment will be interactive, allowing you to receive a positive telehealth experience and help you reach your health and wellness goals.

After your appointment, be sure to stay tuned to your patient portal (setup your patient portal after scheduling your appointment). We will communicate with you any updates that may pertain to your health condition or anything additional discussed during your appointment.

*Be sure to view our Fee Schedule for a more in-depth overview of cost and allotted time for each service:

Primary Care & Wellness Visit – $100

Care Plan & Treatment Plan Review – $70

Patient Education – $50

Health Advocacy – $90

Consultation – $120

Wellness Coaching – $150

If you must reschedule or cancel your appointment, we ask that you give at least a 24-hour notice by clicking
“Cancel Appointment” or “Reschedule Appointment” at the bottom of the appointment confirmation email you received. Or via email at info@telehealthnwcare.com. 

*There are fees associated with appointment cancellations:

>If you cancel your appointment less than 24 hours before your appointment time, your account will be billed a $20 cancellation fee. 

>If you cancel your appointment more than 24 hours before your appointment time, your account will be billed a $10 cancellation fee.

**See our Financial Agreement under Forms for details on penalties for unpaid account balances.

*Please note: There is no fee to reschedule, and you will not have to make another payment if you reschedule your appointment for the same service type.

**After a 3rd reschedule, you may not be able to schedule in the future at the sole discretion of our team. *Review our full Appointment & Cancellation Policy under Forms.

Our full Refund Policy can be found under Forms on our Website. *Please allow at least 10-14 business days to receive your refund.

Schedule Your Appointment